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Where Do I Get Started?

To get started with your Rug Doctor, fill a clean bucket with two gallons of hot water and mix in a quarter to half a cup of cleaning solution, depending on how dirty your carpet is.

You’ll want to pre-treat any areas that need extra attention.

Use Platinum Spot & Stain Remover to treat stubborn stains and Platinum Urine Eliminator to handle animal messes.

It’s time to load up and get cleaning.

Lift the lid and remove the white tank from the Rug Doctor, then pour your solution mix into the lower red tank. Place the white recovery tank back and snap the lid down, then check both the vacuum hose and coupler in the back of the machine to make sure they’re securely in place.

Troubleshooting

Machine Not Spraying

Make sure there is cleaning solution and water in the lower red tank.

If dirty water stops entering the upper tank, the lower tank is empty. Your carpet should feel damp and you should see water returning into the upper white tank.

Still having problems?

Be sure the machine switch is turned to “Carpet,” then press down on the red button for 15 to 30 seconds. Feel the carpet where the machine was sitting. If the carpet is wet, you are ready to start cleaning.

Still having problems?

Check the connections on the back of the machine. The grey and black vacuum hose should be in place. Pull up on the solution hose and see if it comes out of the brass connector. If it comes loose, you’ll need to secure the hose. Press down on the double brass rings, hold them down, and insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose again to make sure it is properly connected.

Still having problems?

Pull the white tank out and set it aside. Back behind where the white tank sits are 3 solution hoses. Make sure none of those are pinched, kinked, or smashed behind each other. Also make sure there is plenty of water in the lower red tank, then try the machine again.

If problems persist, contact Rug Doctor customer support at 1-800-RUG-DOCTOR.

Upholstery Tool Not Spraying

To clean upholstery with your Rug Doctor

Disconnect the black and gray vacuum hose on the back of the machine and connect the gray cuff of the upholstery tool. Next, attach the solution line. Press down on the double brass rings and hold them down. Insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose to make sure it is properly connected. Then switch the machine to “Upholstery.” Place the tool where you want to clean, squeeze the black trigger, then pull steadily back. You’ll see dirty water coming up through the see-through dome.

Still having problems?

When you are operating the handle-like trigger on the hand tool, make sure you are able to squeeze it about a ¼ of an inch or so. If not, it means there may be a problem with the valve in the tool itself and you’ll need to exchange the tool for a different one to use.

Leaking From Rear Exhaust

Cleaning Solutions

Only Rug Doctor solutions should be used in the Rug Doctor rental machine to avoid issues and for best professional cleaning results. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank. If you are seeing foam enter the clear dome, it indicates an excess foaming problem. Watch the upper white tank and empty as needed to prevent from filling with foam.

Still having problems?

It could mean that the vacuum motor has moisture inside it. Place a towel behind the exhaust hole. With the white tank empty and the clear dome sealed on top, turn on just the vacuum (not activating the brush) and let run for 30 seconds to 1 minute to allow the moisture in the motor to blow out. Now try a 5-foot path with the machine. If you still see water coming out of the exhaust, repeat this procedure a second time.

Still having problems?

A hose might have come loose from the inside of the machine, and it will need to be returned to the store and exchanged for a different machine.

Machine Not Vacuuming

Vacuum Sound

If you do not hear a loud vacuum sound when the machine is turned on, please see the troubleshooting section for No Power to the Machine.

Does the area where you have been cleaning feel wet to the touch?

If the area is wet, remove the filter from the clear dome on top of the white tan to k. Run hot water through the filter in your sink for about 20 seconds. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You should feel strong suction. If you do not feel strong suction, there is likely a problem with the vacuum motor and the machine will need to be returned to the store and exchanged for a different one. If you are feeling strong suction, replace the filter inside the clear dome. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome.

Still having problems?

On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. If you feel strong suction, reconnect the vacuum hose and go over the area you were trying to clean that is wet. Only turn the vacuum on, do not press the red button, and watch the left side of the clear dome to see if water is being extracted from the carpet and emptying into the white tank.

Still having problems?

Make sure the clear dome is sealed onto the white tank properly by ensuring that the black gasket on the clear dome is flush against the clear dome. Then lower the clear dome onto the white tank, making sure the black gasket is leaving no gaps on the white tank and the restraining wire is over the top of the clear dome.

Still having problems?

There might be a clog in the lower vacuum track and the machine will have to be returned to the store and exchanged for a different machine.

Leaking From Vents

Cleaning Solutions

Only Rug Doctor solutions should be used in the Rug Doctor rental machine to avoid issues. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank.

Still having problems?

The machine will have to be returned to the store and exchanged for a different one to use.

Upholstery Tool Not Vacuuming

Plug It In

Make sure the machine is plugged into a working outlet and that you hear a loud vacuum noise when the machine is turned on to upholstery.

Still having problems?

Does the area where you have been cleaning feel wet to the touch? If the area is wet, remove the filter from the clear dome on top of the white tank. Run hot water through the filter in your sink for about 20 seconds. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You should feel strong suction. If you do not feel strong suction, there is likely a problem with the vacuum motor, and the machine will need to be returned to the store and exchanged for a different one. If you are feeling strong suction, replace the filter inside the clear dome. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome.

Still having problems?

On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. If you feel strong suction, reconnect the vacuum hose and go over the area you were trying to clean that is wet. Only turn the vacuum on, do not press the red button, and watch the left side of the clear dome to see if water is being extracted from the carpet and emptying into the white tank.

Still having problems?

Make sure the clear dome is sealed onto the white tank properly by ensuring that the black gasket on the clear dome is flush against the clear dome. Then lower the clear dome onto the white tank, making sure the black gasket is leaving no gaps on the white tank and the restraining wire is over the top of the clear dome.

Still having problems?

There might be a clog in the lower vacuum track, and the machine will have to be returned to the store and exchanged for a different machine.

No Power To The Machine

Was the machine working before?

If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. Make sure the reset switch is in the ON position.  

Did the machine ever work?

If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. If the switch is in the OFF position, press it to the ON position and try the machine again.  

Still having problems?

There is a chance that the outlet you are trying to use is only rated for 10 amps, while the machine requires 11. Try plugging the machine into a different outlet.  

Still having problems?

There is likely a problem in the machine, and you will need to return the machine to the store and exchange it for a different machine to use.

Using the Machine

Ready to clean? Great!

Roll the Rug Doctor to your starting point and adjust the handle for comfort. Turn the switch to “Carpet,” then press down on the red button and pull back slowly and steadily. You’ll see dirty water coming up through the see-through dome.

When you hit the end of the stroke, release the red button and pull back about six more inches. Then tilt your Rug Doctor back, roll it to the next starting point, and start again. Keep going until you’re done.

Clean upholstery with your Rug Doctor

Disconnect the black and gray vacuum hose and connect the gray cuff of the upholstery tool. Next, attach the solution line, then switch the machine to “Upholstery.” Place the tool where you want to clean, squeeze the black trigger, then pull steadily back. You’ll see dirty water coming up through the see-through dome.

You can use your upholstery tool on furniture, stairs, mattresses, car mats, car seats and more. Be sure to clean your car mats on concrete.