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About Rug Doctor

Rug doctor

We exist to empower people to achieve deep clean

The rug doctor story

Rug Doctor is a private equity owned global market leader in professional-grade do-it-yourself deep carpet cleaning systems for consumers. Our goal is to give consumers a “professional quality clean” at a better value than professionals. The iconic red machines are available for rent in over 35,000 retail locations and are available for purchase at major retailers and commercial markets. Rug Doctor World headquarters is in Plano, Texas. We have manufacturing and R&D facilities in Missouri and the UK, and warehouse distribution centers in 20 countries. Rug Doctor was born when a professional carpet cleaner was motivated to empower people to achieve professional quality results themselves. He built the first machine in his garage in Fresno, California over 48 years ago. Rug Doctor’s deep cleaning system continues to deliver significant savings when compared to hiring professional carpet cleaning services and a deeper clean than many retail alternatives. The Rug Doctor brand has earned one of the highest levels of consumer loyalty in the industry. We believe that “it isn’t clean unless you wash it with soap and water.”
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The hallmarks of our system are:

Hallmark 1

Powerful, versatile machines that offer best in class suction power. They remove embedded dirt, stains, and odors from carpet, area rugs, upholstery, stairs, mattresses, pet beds, car seats and more.

Hallmark 2

Safe and effective cleaning solutions that you can feel confident using around kids and pets when used as directed. Scientifically formulated solutions that produce professional grade results.

Hallmark 3

Rug Doctor also delivers unparalleled service and merchandising to its retailers through a skilled, efficient direct store team armed with the latest technology for accountability, market intelligence, and compliance.

Rug doctor is hiring!

Looking to work for a great cleaning company? Rug Doctor is hiring!

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Get in touch With rug doctor

There are a variety of ways to reach us, depending on your schedule, what you need, and your preferred means of communication.

  1. Check out our Support page
  2. Email us at Generally, emailed questions are answered within 24 hours.
  3. Contact us by phone at 800-784-3628. Support team hours for help using Rug Doctor machines and for store service requests are from 8am to 8pm CST, Monday through Sunday. For all other reasons, we are available Monday to Friday 6:30am to 10:30pm CST, and Saturday and Sunday from 8am to 10:30pm CST
  4. Send us regular mail.


    Rug Doctor Customer Support.
    2201 West Plano Parkway, Suite 100
    Plano, TX 75075
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