Check out our Customer Support Help Section
Generally, emailed questions are answered within 24 hours.
Support team hours for help using Rug Doctor machines and for store service requests are from 8am to 8pm CST, Monday through Sunday. For all other reasons, we are available Monday to Friday 6:30am to 10:30pm CST, and Saturday and Sunday from 8am to 10:30pm CST
Rug Doctor Customer Support
2201 West Plano Parkway, Suite 100
Plano, TX 75075
If you are sending a comment about your experience with Rug Doctor, we may select it for testimonial use on this website or in Rug Doctor LLC printed materials. All submissions become property of Rug Doctor LLC. Statements chosen may be edited for length and clarity. We cannot guarantee your submission will be used.