Mighty Pro & Wide Track Carpet Cleaner

No Power To The Machine

Was the machine working before?

If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. Make sure the reset switch is in the ON position.

Did the machine ever work?

If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. If the switch is in the OFF position, press it to the ON position and try the machine again.

Still having problems?

There is a chance that the outlet you are trying to use is only rated for 10 amps, while the machine requires 11. Try plugging the machine into a different outlet.

Still having problems?

There is likely a problem in the machine,and you will need to return the machine to the store and exchange it for a different machine to use. Find a repair shop near you.

Leaking From Rear Exhaust

Cleaning Solutions

Only Rug Doctor solutions should be used in the Rug Doctor machine to avoid issues and for best professional cleaning results. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank. If you are seeing foam enter the clear dome, it indicates an excess foaming problem. Watch the upper white tank and empty as needed to prevent from filling with foam.

Still having problems?

It could mean that the vacuum motor has moisture inside it. Place a towel behind the exhaust hole. With the white tank empty and the clear dome sealed on top, turn on just the vacuum (not activating the brush) and let run for 30 seconds to 1 minute to allow the moisture in the motor to blow out. Now try a 5-foot path with the machine. If you still see water coming out of the exhaust, repeat this procedure a second time.

Still having problems?

A hose might have come loose from the inside of the machine,and it will need to be returned to the store and exchanged for a different machine. Find a repair shop near you.

Machine Not Spraying

Cleaning Solutions

Make sure there is cleaning solution and water in the lower blue tank. If dirty water stops entering the upper tank, the lower tank is empty. Your carpet should feel damp and you should see water returning into the upper white tank.

Still having problems?

Be sure the machine switch is turned to “Carpet,” then press down on the red button for 15 to 30 seconds. Feel the carpet where the machine was sitting. If the carpet is wet, you are ready to start cleaning.

Still having problems?

Check the connections on the back of the machine. The grey and black vacuum hose should be in place. Pull up on the solution hose and see if it comes out of the brass connector. If it comes loose, you’ll need to secure the hose. Press down on the double brass rings, hold them down, and insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose again to make sure it is properly connected.

Still having problems?

Pull the white tank out and set it aside. Back behind where the white tank sits are 3 solution hoses. Make sure none of those are pinched, kinked, or smashed behind each other. Also make sure there is plenty of water in the lower red tank, then try the machine again. If problems persist, find a repair shop near you.

Upholstery Tool Not Spraying

To clean upholstery with your Rug Doctor

Disconnect the black and gray vacuum hose on the back of the machine and connect the gray cuff of the upholstery tool. Next, attach the solution line. Press down on the double brass rings and hold them down. Insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose to make sure it is properly connected. Then switch the machine to “Upholstery.” Place the tool where you want to clean, squeeze the black trigger, then pull steadily back. You’ll see dirty water coming up through the see-through dome.

Still having problems?

When you are operating the handle-like trigger on the hand tool, make sure you are able to squeeze it about a ¼ of an inch or so. If not, it means there may be a problem with the valve in the tool itself. Find a repair shop near you.

Leaking From Vents

Only Rug Doctor solutions should be used in the Rug Doctor rental machine to avoid issues. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank.

Still having problems?

Find a repair shop near you.

Machine Not Vacuuming

Vacuum Sound

If you do not hear a loud vacuum sound when the machine is turned on, please see the troubleshooting section for No Power to the Machine.

Does the area where you have been cleaning feel wet to the touch?

If the area is wet, remove the filter from the clear dome on top of the white tank. Run hot water through the filter in your sink for about 20 seconds. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You should feel strong suction. If you do not feel strong suction, there is likely a problem with the vacuum motor and the machine will need to be returned to the store and exchanged for a different one. If you are feeling strong suction, replace the filter inside the clear dome. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome.

Still having problems?

On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. If you feel strong suction, reconnect the vacuum hose and go over the area you were trying to clean that is wet. Only turn the vacuum on, do not press the red button, and watch the left side of the clear dome to see if water is being extracted from the carpet and emptying into the white tank.

Still having problems?

Make sure the clear dome is sealed onto the white tank properly by ensuring that the black gasket on the clear dome is flush against the clear dome. Then lower the clear dome onto the white tank, making sure the black gasket is leaving no gaps on the white tank and the restraining wire is over the top of the clear dome.

Still having problems?

There might be a clog in the lower vacuum track. Find a repair shop near you.

Upholstery Tool Not Vacuuming

Plug it In

Make sure the machine is plugged into a working outlet and that you hear a loud vacuum noise when the machine is turned on to upholstery.

Still having problems?

Does the area where you have been cleaning feel wet to the touch? If the area is wet, remove the filter from the clear dome on top of the white tank. Run hot water through the filter in your sink for about 20 seconds. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You should feel strong suction. If you do not feel strong suction, there is likely a problem with the vacuum motor, and the machine will need to be returned to the store and exchanged for a different one. If you are feeling strong suction, replace the filter inside the clear dome. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome.

Still having problems?

On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. If you feel strong suction, reconnect the vacuum hose and go over the area you were trying to clean that is wet. Only turn the vacuum on, do not press the red button, and watch the left side of the clear dome to see if water is being extracted from the carpet and emptying into the white tank.

Still having problems?

Make sure the clear dome is sealed onto the white tank properly by ensuring that the black gasket on the clear dome is flush against the clear dome. Then lower the clear dome onto the white tank, making sure the black gasket is leaving no gaps on the white tank and the restraining wire is over the top of the clear dome.

Still having problems?

There might be a clog in the lower vacuum track, and the machine will have to be returned to the store and exchanged for a different machine. Find a repair shop near you.

WIDE TRACK WARRANTY 

Rug Doctor® carpet cleaning machines have been manufactured, tested, and inspected in accordance with Rug Doctor’s high standards of quality. The Rug Doctor Wide Track (“Machine”) is backed by a five (5) year limited warranty (“Warranty”). Please consult your Instruction Guide to see the full terms of your Warranty.

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LIMITED CONSUMER WARRANTY

Rug Doctor gives you, the original purchaser, who retains proof of purchase from Rug Doctor or an authorized Rug Doctor Dealer, this Warranty for your Machine acquired for normal household use (commercial and rental use is excluded). You are responsible for notifying Rug Doctor within thirty (30) days of original purchase if any parts or components are missing on your Machine.

WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST?

Rug Doctor will, for the original purchaser, repair or replace including labor, any part that is defective in material or workmanship for your Machine within the Warranty period listed above. This Warranty applies for normal household use only.

WHAT THE WARRANTY DOES NOT COVER

The following exclusions apply for Machine and part(s) failures due to: 1) normal wear and tear; 2) Machine alterations and 3) abuse or misuse of the Machine, including use not in accordance with the “Instruction Guide”. This Warranty does not provide for a refund of the purchase price. For best operating efficiency and cleaning use of Rug Doctor products is recommended. Use of the Machine for rental voids the Warranty and is not permitted under Federal Law (see “UNAUTHORIZED USE” statement below). Commercial use is excluded under this Warranty however the “ONE YEAR LIMITED COMMERCIAL WARRANTY” applies, as shown below. Rug Doctor is not liable for any consequential or incidental damages of any nature involving the purchase/use of your Machine. In no event shall Rug Doctor’s liability exceed the purchase price of the Machine. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. ALL OTHER WARRANTIES WHETHER ORAL OR WRITTEN ARE EXPRESSLY DISCLAIMED.  THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO FIVE (5) YEARS FROM THE PROVEN DATE OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE.

EXPENSES

If a Machine is returned to a Warranty center for repair within thirty (30) days of original purchase, Rug Doctor pays the freight charges both to the Warranty center and back to you. Thereafter, you may be directed to take the Machine to a local repair center or required to ship the Machine to a Rug Doctor Warranty center should additional repairs be required during the Warranty period. During the Warranty period, but after the initial thirty (30) days, you will be responsible to pay any freight charges for shipment to the Warranty center for repairs. Rug Doctor will pay the freight charges to return your Machine to you.

HOW STATE LAWS APPLY

This Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

HOW DO I GET SERVICE UNDER THIS WARRANTY?

To obtain Warranty assistance, please call 1-800-RUG DOCTOR (1-800-784-3628), or email consumer.support@rugdoctor.com. Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials.

UNAUTHORIZED USE

Use of this Machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).

ONE (1) YEAR LIMITED COMMERCIAL WARRANTY

All of the Warranty terms as expressed above shall apply in all respects, for the original United States purchaser of a Rug Doctor carpet cleaning Machine, who purchases/uses the Machine commercially (not in household use), except the Warranty period for the defects in material or workmanship as well as housing parts for commercial use Machine shall be one (1) year.  You can register your Rug Doctor Machine at www.rugdoctor.com.

Register Your Warranty Here »