Each Rug Doctor product you buy directly from Rug Doctor comes with a 30-day money-back guarantee. If you are not completely satisfied, you can return the product within the first 30 days after having received it. After we receive the product, we will process the return and refund the full purchase price, less the initial shipping charges. If you choose to return the product during this time, just call 1-800-RUG-DOCTOR to request a Return Merchandise Authorization number (RMA) and the return shipping address for Rug Doctor. You will be responsible for the return shipping costs.