Self Checkout Terms of Service

RUG DOCTOR RENTAL, RESERVATION, AND DELIVERY TERMS OF SERVICE

By reserving, renting, or requesting delivery of our rental equipment (collectively, the “Equipment”), you (the “Renter”) are responsible for:

1. Reading and understanding the Rental Terms of Service, Rug Doctor’s Website Terms and Conditions, and Rug Doctor’s Privacy Policy, all of which are incorporated herein by reference.
   
2. Reading and understanding the RENTAL WARNINGS AND INSTRUCTIONS (below) and the DIRECTIONS for use that come with Equipment.
   
3. Returning Equipment to THE SAME STORE FROM WHOM YOU RENTED. Equipment needs to be back inside the rental rack and secured. Returning or leaving Equipment at any other store location other than the one you rented from, or returning or leaving Equipment within the store you rented but in a location other than its secured rack, does NOT constitute a valid return. You may be charged late fees and an unreturned machine fee (up to 200% of the MSRP) if the Equipment is not properly returned and secured within the time period specified below.
   
4. Returning Equipment CLEAN (all liquids drained, brushes and Equipment free from debris). You may be charged a fee for any Equipment returned unclean.
   
5. Returning Equipment ON TIME.
   
6. Damage to Equipment.
   
7. Any damage or injuries resulting from your failure to follow the terms outlined in this contract, RugDoctor.com, or the User Manual.
   
8. Checking Equipment before leaving the store to ensure it is free of any damages, defects, dirt or contaminates (including liquid in the tanks).

More specifically, by renting Equipment you signify your assent to both the above and the below Rental Terms of Service.

RENTER AGREES TO:

1. Rental Period/Rental Charge/Late Charges. Return Equipment in a clean condition TO THIS STORE LOCATION on the date and time herein specified as “Due Back” or within twenty-four (24) hours after receipt of Equipment if no time is specified, unless other arrangements are made with the store rental location. A rental charge shall apply for the first specified rental period. A late return charge shall apply for equipment returned after specified period from time rented. Late return charges may be up to one day’s full rental charge for each partial to full day period for which Equipment is overdue. Late fees are non-refundable without reaching out to Rug Doctor and providing any requested documentation. Please note, you are liable for any late charges or unreturned machine fees incurred, regardless of any 3rd party involved in the return, this also includes, but is not limited to, Equipment theft, fire, flood, any other natural disaster, or the like. Do not leave Equipment with any 3rd party (tenant, landlord, friend, family member, etc.) for return. Never leave Equipment unattended. Do not rent out Equipment to anyone else or allow anyone to borrow Equipment. You are solely responsible for any damage, theft, or the like from the time the Equipment is in your possession until the Equipment has been securely returned to the rack within the store it was originally rented from. Failure to return the Equipment could lead to you being prosecuted for a crime.
   
   IF YOU DO NOT RETURN THE EQUIPMENT BY 11:59 PM OR STORE CLOSURE ON THE 3RD LATE DAY, IT WILL BE DEEMED UNRETURNED AND YOUR CREDIT OR DEBIT CARD WILL BE CHARGED AN UNRETURNED EQUIPMENT FEE UP TO 200% OF THE RETAIL VALUE OF THE EQUIPMENT YOU RENTED, PLUS APPLICABLE SALES TAX (MINIMUM FEE: $300 PLUS APPLICABLE TAXES). THIS CHARGE WILL BE IN ADDITION TO ANY LATE FEES CHARGED. UNRETURNED EQUIPMENT FEES ARE NON-REFUNDABLE UNLESS THE FULLY FUNCTIONING AND CLEAN EQUIPMENT IS RETURNED TO RUG DOCTOR.
   
2. Damaged Equipment. All Equipment must be returned in the same condition and repair it was in when provided to you. You are responsible for any and all damages to Equipment up to the fair market value regardless of any 3rd party involvement of any kind. You are responsible for checking all Equipment for damages or missing parts before leaving the store and prior to use. If for any reason the Equipment malfunctions, appears unsafe, unclean, or contains any contaminates such as bleach or dye, you must immediately discontinue use and return Equipment to the store location you rented it from and immediately notify Rug Doctor at (800) 784-3628. Do not attempt to repair Equipment yourself. Do not continue to use if you notice any Equipment malfunction, damage, defect, or contaminate.
   
3. No Stealing and Telematics. Theft or conversion of Equipment is a criminal offense. Rug Doctor will prosecute theft to the fullest extent of the law. We reserve the right to use every means under the law to recover our property, including using devices which employ GPS technology. We have an entire team of loss prevention employees that work closely with policy to ensure that any and all thefts are prosecuted to the fullest extent of the law, and we actively monitor store security cameras, Craigslist, eBay, 5Miles, OfferUp, Facebook Marketplace and the online classifieds. The Equipment may be equipped with a telematics device that enables Rug Doctor or its fleet management provider to monitor the use and location of the Equipment. The telematics device is used to collect the Equipment’s location (determined by GPS systems), usage, and systems status information. Rug Doctor may use this information for various purposes, including, but not limited to (i) locating lost or stolen Equipment; (ii) analyzing and improving Rug Doctor’s rental program; (iii) enforcing the terms of this Agreement; or (iv) providing you with support, assistance, or services. Rug Doctor may share information collected with companies performing services for Walmart, and as deemed necessary by Rug Doctor, (A) to comply with legal process or a request from a governmental entity, and (B) to protect Rug Doctor’s rights and property.
   
4. California Proposition 65 Warning Notification Requirement. You acknowledge that Equipment can expose you to chemicals including lead and DEHP, which are known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
   
5. Investigations. You will promptly complete incident reports, deliver to Rug Doctor a copy of all related documents, and fully cooperate with Rug Doctor’s investigation of any vandalism, theft, accident, claim or lawsuit involving the Equipment. This obligation to cooperate does not create a duty of defense by Rug Doctor.
   
6. Deposits/Other Charges. Pay any deposit that may apply. Other charges may apply including a dirty Equipment charge if Equipment is not returned to this store location in a clean condition. Other charges will also include the full cost of all repairs or loss of equipment resulting from an accident, neglect, misuse or failure to return Equipment, as well as all costs and fees connected with the recovery of Equipment and/or collection of other charges. Any deposits and other charges due are payable to Rug Doctor or its Agent. Renters may subsequently be charged for other charges including late return charges and/or these other charges may be deducted from the deposit and/or cleaning deposit taken at the rental date.
   
7. Equipment/Product Use. Use Equipment, materials, and Rug Doctor cleaning products in a careful and prudent manner according to the instructions furnished by Rug Doctor, and do not allow any another person to use Equipment without the express written permission of Rug Doctor. While our policy states that customers are to ensure Equipment is returned in clean condition, it is YOUR responsibility to check the Equipment at the store you are renting from to ensure it is sufficiently CLEAN and damage free prior to using or removing Equipment from the store. In the event that you discover any Equipment is unclean, damaged, or contains any liquid, please notify an employee immediately so this can be properly and promptly rectified.  Rug Doctor is not responsible for damages or injuries resulting from 1) Renter’s failure to follow operating instructions and warnings set forth in the User Manual, rugdoctor.com or this contract, 2) Renter’s failure to notify Rug Doctor within 24 hours from start of rental period of any damages that result to any surface for any reason, including equipment malfunction, 3) Renter’s failure to notify Rug Doctor immediately of any personal injury damages claimed arising from machine malfunction for any reason, 4) Renter’s continued use of Equipment that malfunctions, 5) Renter’s use of non-Rug Doctor products in Equipment, 6) Renter’s use of dye, bleach or any other unauthorized liquid in Equipment, 7) Renter’s use of Equipment on or near any unauthorized surface, covering,  or environment, 8) Renter’s placement or use of Equipment or Renter allowing overspray or drips on or near a floor surface such as hardwood, laminate, or any other unauthorized floor surface that could become water damaged, or cause a slip and / or fall, 9) Any use of Equipment by a party other than Renter, 10) loss caused by theft, 11) damage or injury resulting from your negligent conduct, 12) damage caused by Renter’s failure to ensure the Equipment was in clean and working condition and free of any liquid prior to using or removing from the store, 13) damage caused by Renter’s failure to inspect and ensure the Equipment was free of any damage, dirt or debris prior to using or removing from the store. If Equipment malfunctions, appears unsafe, or contains any contaminants including, but not limited to, bleach or dye, Renter agrees to immediately discontinue its use, return Equipment to the store location it was rented from, and immediately notify Rug Doctor at (800) 784-3628.
   
   A QR code is provided on each machine. When scanned, this code will take you to your machine’s User Manual. If you cannot locate a QR code on your Equipment, or the QR code is not directing you to your User Manual when properly scanned, you agree to go to our website (https://www.rugdoctor.com/support/rental/) and obtain a copy. YOU AGREE THAT RUG DOCTOR IS NOT RESPONSIBLE FOR (A) YOUR FAILURE TO FOLLOW THE INSTRUCTIONS AND WARNINGS CONTAINED IN THIS CONTRACT OR THE “USER MANUAL”; (B) ANY DAMAGE CAUSED BY A PROBLEM WITH OUR MACHINES, EQUIPMENT, OR PRODUCTS THAT IS NOT REPORTED TO RUG DOCTOR IMMEDIATELY OF IT HAPPENING; (C) YOUR CONTINUED USE OF MALFUNCTIONING MACHINES, EQUIPMENT OR PRODUCTS; (D) YOUR USE OF NON-RUG DOCTOR PRODUCTS IN THE EQUIPMENT OR OTHERWISE; (E) YOUR USE OF DYE, BLEACH, OR ANY OTHER UNAUTHORIZED LIQUID ; AND (F) YOUR USE OR PLACEMENT OF EQUIPMENT ON OR NEAR UNAUTHORIZED SURFACES OR ENVIRONMENTS ; G) FAILURE TO FOLLOW THE INSTRUCTIONS AND WARNINGS CONTAINED IN THIS CONTRACT OR THE “USER MANUAL” BY YOUR INCORRECT USE OR PLACEMENT OF OUR EQUIPMENT WHICH SUBSEQUENTLY CAUSES OVERWETTING AND/OR WICKING TO OCCUR.
   
8. Indemnification. Renter agrees that neither he or she, nor anyone who uses the rented Equipment, nor anyone for whose benefit the rented equipment is used will make any claim, demand or participate in any cause of action or claim for damage against Rug Doctor arising from property damage, personal injury, false imprisonment, intentional or negligent infliction of emotional distress, or time loss arising from the use of the rented equipment. Renter further agrees to indemnify, hold harmless, and defend Rug Doctor and its respective agents and employees from all claims, demands, or causes of action or damage arising from property damage, personal injury, false imprisonment, intentional or negligent infliction of emotional distress, or time loss to anyone else arising from the use of the rented equipment.
   
9. Insurance Company Waivers. To the extent permitted by any insurance policies Renter may have, including, but not limited to, any homeowner’s insurance policy, Renter hereby waives (1) any right of its insurer to subrogate against Rug Doctor or its respective agents and employees, and (2) any rights Renter may have to be reimbursed for a deductible under an insurance policy, with respect to any loss, damage, or injury of whatsoever kind arising out of or incident to the rental, purchase or use of any and all equipment or products.
   
10. Unauthorized Surfaces/Coverings/Setting/Environment. The following surfaces/coverings are not authorized and, as such, Rug Doctor is not liable for any damages or injuries resulting from use of the Equipment on or near the following surfaces/coverings: 1) Wood, laminate or natural fiber floors, 2) Natural fiber, silk, wool, sisal, jute, hand-loomed, or braided carpets or rugs, 3. Silk, Haitian cotton, velour, velvet, corduroy, leather, fabrics with cleaning code S or X, or any non-colorfast fabrics or any material deemed by its manufacturer to be “delicate.”
    
    The following settings/environments are not authorized and, as such, Rug Doctor is not liable for any damages or injuries resulting from use of the Equipment on or near the following setting or environment: 1) immersed, wet, submerged or flooded surfaces, 2) any outdoor environment, 3) extreme temperature or heated surface, 4) construction setting.
    
11. Notices. Rug Doctor may elect to send any notices to you by any means determined by Rug Doctor. In particular, if you have provided Rug Doctor with an email address, Rug Doctor may send notices to you by email and such email notice by Rug Doctor will be valid notices for purposes of this Agreement.
    
12. Your Independent Status. The relationship between the parties under the Agreement is that of independent contractors. You are not the agent or authorized representative of Rug Doctor for any purpose.
    
13. Governing Law. This Agreement will be construed in accordance with the laws of the State of Texas, without regard for choice-of-law provisions.
    
14. Severability. If any provision of the Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If any court finds that any provision of this Agreement is invalid or unenforceable, but by limiting such provision it would be valid and enforceable, then such provision will be deemed to be written, construed, and enforce as so limited.
    
15. Entire Agreement. This Agreement represents the entire agreement between you and Rug Doctor. This Agreement may not be amended or modified except in writing signed by both parties. This Agreement supersedes any prior written or oral agreements between the parties.

SAFETY INSTRUCTIONS AND WARNINGS

When using an electrical appliance, basic precautions should always be followed. Read all instructions before using this appliance.

WARNING: Rug Doctor carpet cleaning machines are electrical appliances. When using an electrical appliance, there are certain precautions that must be taken to ensure your safety and the safety of others who are using or who are in proximity to the area Equipment is being used in. FAILURE TO FOLLOW THE WARNINGS AND INSTRUCTIONS BELOW MAY EXPOSE YOU TO A RISK OF FIRE, ELECTRIC SHOCK, SERIOUS BODILY INJURY AND POSSIBLY EVEN DEATH. Accordingly, you agree that you have received, read, and will follow the below listed warnings:

• For indoor, household use only. Not for use outdoors.
• Use the machine only as described in this guide and user manual. Use only Rug Doctor’s recommended attachments and cleaning solutions.
• DO NOT leave machine unattended when plugged in or while powered on. Unplug the machine when not in use and before cleaning or servicing.
• Use only Rug Doctor ® cleaning products intended for use with this machine.
• DO NOT use if you are under the influence of alcohol or drugs.
• DO NOT immerse. Only use machine on surfaces moistened by the cleaning process.
• DO NOT submerge machine, expose to rain, outdoor sun, place machine in standing water, or try to clear flooded areas with machine.
• DO NOT leave or store machines outdoors. Always keep and store machine indoors in a safe, dry location.
• Always keep machine away from heated surfaces and extreme temperatures.
• DO NOT use or expose machine to any improper setting or environment such as a construction setting.
• Use caution when using hot tap water. DO NOT boil or microwave water to be used in this machine.
• DO NOT use machine as a vaccum.
• This machine is designed to clean normally soiled carpets in one (1) cleaning pass, except Berber, multi-level, or looped carpets.
• DO NOT use more than two (2) cleaning passes on any area of carpet as over-wetting and damage may result, which could include permanent staining of carpet.
• DO NOT allow this machine to run dry. When the solution tank runs out, stop using and follow directions to refill. Machine will typically run dry after ten (10) minutes of continued use.
• DO NOT use this machine for more than fifty (50) consecutive minutes at a time.
• DO NOT allow this machine to be used as a toy. Close attention and adult supervision is necessary when used by or near children or animals. This machine is not intended to be used by children under the age of 18.
• DO NOT place body parts in or near openings or moving parts of machine.
• DO NOT allow children or pets to place to their body parts in or near openings or moving parts of machine.
• DO NOT use with a damaged cord, plug or attachment. If this machine or any associated attachment is not working as it should, has been dropped, damaged, left outdoors, used in an improper manner or environment, rained on or dropped in water or other liquid, stop using immediately and return to your rental location or service center and immediately notify Rug Doctor at (800) 784-3628.
• DO NOT attempt to repair a damaged or broken machine under any circumstances.
• DO NOT pull by the cord, carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. DO NOT run machine over cord. Keep cord away from heated surfaces.
• DO NOT unplug by pulling on the cord. Unplug by pulling on the plug.
• DO NOT abuse the cord. NEVER use the cord for carrying, pulling, or unplugging the machine.
• DO NOT modify earthed plug.
• DO NOT handle the plug or use this machine with wet or sweaty hands.
• DO NOT put any objects into the opening. DO NOT put any objects into any machine openings. DO NOT use the machine if any opening is blocked. Keep openings free of dust, lint, hair, and anything that could reduce airflow.
• Keep hair, loose clothing, fingers and all parts of the body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• DO NOT use machine to pick up flammable or combustible materials or liquids, such as gasoline or certain paints. DO NOT use in areas where they may be present.
• DO NOT use to pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
• DO NOT use to pick up hard or sharp objects, such as glass, nails, screws, coins, etc.
• DO NOT place in or pick up anything with this machine that is a toxic material, such as bleach, ammonia, toilet bowel cleaners or drain cleaners.
• DO NOT clean over floor electrical outlets.
• DO NOT use an extension cord. Failure to follow this instruction may expose the user to the possibility of electric shock, personal loss, injury, and/or death.
• The attachment hose contains electric wires. DO NOT use or repair a damaged hose. DO NOT use when the hose is cut or punctured. Avoid picking up sharp objects.
• The upholstery tool and attachment hose are to be used only for indoor household cleaning applications using only the manufacturer’s recommended cleaning solutions. DO NOT use any cleaning solutions that are not the product of Rug Doctor with this machine or tool.
• Examine the attachment hose and upholstery tool periodically for visible deterioration, such as abrasions, cracks, splits and the like.
• Always wear rubber-soled shoes when cleaning.
• Always ensure the float is properly installed before any wet pick-up operation.
• DO NOT use machine without the tank, cap, or lid in its proper place.
• DO NOT use or place machine or tool on or near wood, laminate, or natural fiber floors.
• DO NOT use or place machine or tool on or near natural fiber, silk, wool, sisal, jute, hand-loomed, or braided carpets or rugs.
• DO NOT use or place machine or tool on or near any material or surface deemed by its manufacturer to be “delicate.”
• DO NOT use machine or tool to clean the following fabrics: silk, Haitian cotton, velour, velvet, corduroy, leather fabrics with cleaning code S or X, any non-colorfast fabrics, or any fabrics deemed by its manufacturer to be “delicate.”
• DO NOT use bleach, dye, laundry detergents, cleaning powders, harsh solvents, chemicals, or any non-Rug Doctor products with machine as permanent damage to your property may result. Always turn off this machine before connecting or disconnecting either hose or solution hose.
• Use only as described in this manual. Use only manufacturer’s recommended attachments.
• DO NOT operate without tanks in place or in any manner inconsistent with the above warnings or the operating instructions included in this operations guide.
• Product contains chemicals known to the state of California to cause cancer, birth defects and other reproductive harm.
• Connect to properly grounded outlet only. See “Grounding Instructions” below. 

GROUNDING INSTRUCTIONS

The carpet cleaning Equipment must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of Equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance. If the plug does not fit the outlet, have a proper outlet installed by a qualified electrician.

This appliance is for use on a nominal 120-volt circuit and has a grounded plug as illustrated here. Make sure the appliance is connected to an outlet having the same configuration as the plug. No adapter or extension cord should be used.

WARNING: EQUIPMENT MAY CONTAIN WATER. For best cleaning results and to avoid the risk of permanent damage to your property, carpets, floors and furniture, please follow the below listed warnings:

• Always read and follow your carpet or upholstery manufacturer’s recommended cleaning instructions before using machine.
• Use extra care when cleaning on stairs.
• Machine is designed to clean normally soiled carpets in one (1) cleaning pass. Two (2) passes can be used for heavily soiled carpets but not on Berber, multi-level, or looped carpets. DO NOT use more than two (2) cleaning passes on any area of carpet. Failure to follow this instruction may result in over-wetting and permanent staining of carpet. If carpets are not sufficiently clean, allow to dry completely and clean again using only one (1) pass.
• DO NOT leave water in clean or dirty water tank when not in use. Immediately empty clean and dirty water from tank after each use.
• DO NOT use or place machine on or near wood, laminate, or natural fiber floors.
• DO NOT use or place machine on or near natural fiber, silk, wool, sisal, jute, hand-loomed, or braided carpets or rugs.
• DO NOT use or place machine or tool on or near any material or surface deemed by its manufacturer to be “delicate.”
• DO NOT use machine or tool to clean the following fabrics: silk, Haitian cotton, velour, velvet, corduroy, leather fabrics with cleaning code S or X, any non-colorfast fabrics, or any fabrics deemed by its manufacturer to be “delicate.”
• DO NOT use bleach, dye, laundry detergents, cleaning powders, harsh solvents, chemicals, or any non-Rug Doctor products with machine as permanent damage to your property may result.
• If applicable, when cleaning upholstery or furniture, make sure the black rocker switch on top of machine housing is set to “upholstery/hand tool.” If this switch is set to “carpet,” damage may result.

Failure to follow the foregoing instructions may expose the user to electric shock, personal injury and/or death.

FLOAT WARNING!

WHEN EMPTYING DIRTY WATER-Always exercise caution when emptying the dirty water tank. The dirty water tank should only be emptied in a toilet or safely outside. It is possible for the float and cage located within the dirty water tank to become dislodged during use and while disposing of water. Always pour water out slowly to ensure both float and cage remain inside the tank. Never “dump” out dirty water. Failure to follow these instructions can result in the float and cage becoming lodged in toilets, sinks, and the like. Rug Doctor is not responsible for any damages caused to toilets, sinks, and the like resulting from failure to follow these instructions.

CLEANING WITH YOUR RUG DOCTOR MACHINE AND PRODUCTS

After 1-2 minutes, blot with a white paper towel and check for color transfer. Follow these additional guidelines when cleaning with your Rug Doctor machine:

• Rug Doctor machines and Rug Doctor cleaning products are safe for most carpets. However, you risk damage to carpets and hard floor surfaces not intended for water extraction method cleaning.
• DO NOT use the Rug Doctor machine, tool, or cleaning products on or near natural fiber, oriental rugs (silk or wool), hand-loomed wool rugs, braided rugs, sisal or jute carpets, hardwood or laminate flooring, or any material or surface deemed by its manufacturer to be “delicate.” Some stains require professional treatment.
• This machine was designed for use on carpet and upholstery applications in accordance with the instructions and recommendations in this manual.
• DO NOT put bleach, dye or products other than Rug Doctor cleaners in this machine. Use of inappropriate products may cause this machine to malfunction and may result in carpet or machine damage.
• Foam should never be ingested through the dome filter. Damage to the carpet and/or vacuum motor could result.
• Use only Rug Doctor ® cleaning products intended for use with this appliance to reduce the risk of fire and electric shock due to internal component damage.
• Avoid picking up hard or sharp objects with the carpet-cleaning machine. These objects may damage the machine.
• DO NOT use the machine for dry vacuuming. This machine does not have a fine dust filter. Using machine to dry vacuum causes damage to the vacuum motor.
• DO NOT use the machine to vacuum large quantities of liquid, such as a flooded basement or a large spill. This machine is not equipped with an automatic overflow shutoff.
• To avoid damage, DO NOT place the machine or hand tool on or near hardwood or laminate flooring or allow any solution to overspray to contact such flooring.

Read all instructions carefully. Rug Doctor, LLC is not responsible for damage due to misuse of this machine.

CARPET CLEANING TIPS FOR BEST RESULTS

• Treating difficult spots: Rug Doctor machines are designed to deep clean and extract in one (1) cleaning pass. Your best choice for cleaning difficult spots, stains or traffic areas is to use Rug Doctor’s specialty products.
• Avoid over-wetting your carpet. DO NOT go over a heavily soiled spot more than two (2) times. Berber, Multi-Level or Looped carpets retain more liquid. For these types of carpets, DO NOT repeat cleaning passes.
• If additional cleaning is desired, allow carpets to dry before attempting to re-clean heavily soiled areas. Because they retain more liquid, Berber carpets that are overwet can experience ‘wick up” of soils or spills very deeply embedded in the carpet or backing. If you experience this problem, allow area to dry completely then clean again using single, quick passes (1-2 feet per second).
• Cleaning Berber carpet: You can use your Rug Doctor machine to clean Berber carpet. For best results, make only one (1) pass while depressing the thumb switch to release solution. Make a second pass over the same area without pressing the switch so that you are only vacuuming the liquid.
• Overlap passes slightly to cover all areas. IMPORTANT: When pressing the red button, keep machine moving so rotating brush does not agitate in one place.
• Liquid recovery: You should recover 70-80% of the liquid used depending on your carpet type. With Berber carpet, you may recover a little less liquid.
• If you replace furniture before the carpet is completely dry, place aluminum foil under furniture legs to prevent stains. Leave aluminum foil under furniture legs until carpet is completely dry.
• Avoid excessive foam in the recovery tank, which can be expelled through the machine and may affect your carpet. If foaming occurs, turn off the machine and empty the upper white tank if it is full.
• For faster drying, ventilate area. Open doors and windows. Place fans pointing downward on carpet. Turn on heat in damp or cold weather. Turn on air conditioner in humid or hot weather. These procedures are highly and especially recommended when cleaning Berber carpets.

SAVE THESE INSTRUCTIONS FOR FUTURE USE

Indemnification. Renter agrees that neither he or she, nor anyone who uses the rented machine, nor anyone for whose benefit the rented machine is used will make any claim, demand or participate in any cause of action or claim for damages against Rug Doctor arising from property damage, personal injury, false imprisonment, intentional or negligent infliction of emotional distress, or time loss arising from the use of the rented machine. Renter further agrees to indemnify, hold harmless, and defend Rug Doctor and its respective agents and employees from all claims, demands, or causes of action or damage arising from property damage, personal injury, false imprisonment, intentional or negligent infliction of emotional distress, or time loss to anyone else arising from the use of the rented machine.

If you have an insurance policy that pays for damages you allege were caused by the Equipment, you agree to waive (1) any right of your insurer to subrogate against Rug Doctor or its respective agents and employees, and (2) any rights you may have to be reimbursed for a deductible under an insurance policy.

Questions or Concerns: Common trouble-shooting information can be found at http://www.rugdoctor.com/customer-support or call us at 1-800-784-3628.

INCIDENT REPORTS

Should Renter allege that Equipment caused damage of any kind, be it personal or property, Renter agrees to fully comply with Rug Doctor to investigate the claim(s) made by Renter. In order to promptly and properly investigate the aforementioned claim(s) made by Renter, Renter agrees to immediately notify Rug Doctor of the issue(s) and/or damages(s) alleged or sustained by filling out an Incident Report located at https://www.rugdoctor.com/incident-report/ within 24 hours of the alleged loss. NOTIFYING THE STORE YOU RENTED FROM DOES NOT CONSTITUTE A VALID INCIDENT REPORT. YOU MUST NOTIFY RUG DOCTOR DIRECTLY. Renter further agrees to cooperate with Rug Doctor during the investigation period by providing any additional information requested from Rug Doctor in order to properly investigate the claim(s). This includes, but is not limited to, additional details regarding the loss, alleged Equipment malfunction, pictures of alleged damage to person and/or property, any receipts associated with Equipment rental (including any and all attachments), any products or solutions used with Equipment rental, any and all original receipts related to alleged property damage, and any and all relevant medical records (if applicable).

Rug Doctor will fully investigate any and all claims made by Renter. Rug Doctor will thoroughly investigate all Equipment involved in said claim. Renter agrees and understands this investigation process typically takes 6-8 weeks to complete; however, Rug Doctor reserves the right to take up to 12 weeks to finalize their investigation. During this time, Renter agrees to refrain from taking any corrective action on their own related to any alleged property damage resulting from any alleged Equipment malfunction without the prior written consent of Rug Doctor. Failure to comply with this will result in Renter being held fully responsible for any and all financial loss sustained for said corrective action.

If, after the investigation is complete, Rug Doctor determines that the Equipment was responsible for the property damage(s) alleged by Renter, Rug Doctor will do its best to work directly with Renter to provide an adequate resolution. However, Rug Doctor is not responsible for any damage(s) claimed by Renter who fails to 1) immediately notify  Rug Doctor of any Equipment malfunction, 2) fully and completely fill out the required Incident Report within 24 hours of alleged Equipment malfunction by vising: https://www.rugdoctor.com/incident-report/, 3) fully comply with Rug Doctor during the investigation period and/or provide any additional documentation requested by Rug Doctor in a timely manner in order to properly investigate claim, 4) talking corrective action without the prior written consent of Rug Doctor, 5) using Equipment in any unauthorized manner, setting, or environment or on or near any unauthorized surface, 6) using Equipment with any unauthorized solution, 7) allowing Rug Doctor to complete the full investigation process (12 weeks) before taking any other corrective action. 

ADDITIONAL RUG DOCTOR RENTABLES TERMS

During the rental period, You assume all risks associated with and full responsibility for the possession, custody, and operation of the Equipment, including, but not limited to, rental charges, renter transport, loading and unloading, property damages and destruction, losses, theft, third party use, personal injury, and death. You expressly assume all risk of damage to the Equipment.

ADDITIONAL EQUIPMENT RESERVATIONS TERMS

The following additional conditions apply to Reservations for Equipment made online:

Rental Fee. The Rental Fee (“Rental Fee”) for the Equipment will be the total of the Rental Fee listed on the site or app for your rental of the Equipment. When you place your Equipment Reservation, you authorize Rug Doctor to charge your payment card for the Rental Fee. Rug Doctor will charge your payment card the amount of the Rental Fee on your schedule pickup day. A reservation of Equipment on the site or app is an order for the rental of that Equipment, regardless of how far in advance that product is reserved. At the time of your reservation, you authorize Rug Doctor to charge your payment card for an amount equal to the original retail value of the product (when new) set forth on the site or app (“retail value”) plus applicable sales taxes; provided that Rug Doctor will only charge your payment card for an amount greater than the Rental Fee if you fail to return the Equipment or the Equipment is returned damaged. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Rug Doctor, shall be paid by you to Rug Doctor in connection with your rental order.

Reservation Cancellation Policy. You may cancel your reservation subject to the following cancellation fees and policies:

1. TO CANCEL YOUR RESERVATION, CONTACT RUG DOCTOR AT 800-784-3628.
2. IF YOU CANCEL THE DAY BEFORE YOUR SCHEDULED PICKUP, YOU WILL RECEIVE A FULL CREDIT TO YOUR RUG DOCTOR ACCOUNT FOR THE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER. (EXAMPLE: IF YOUR SCHEDULED PICKUP IS FRIDAY, YOU CANCEL BY 11:59 PM CST ON THURSDAY.)
3. IF YOU CANCEL ANY TIME AFTER 11:59 PM (CST) THE DAY BEFORE YOUR SCHEDULED PICKUP, YOU WILL BE CHARGED THE COST OF THE APPLICABLE RENTAL FEE(S) ASSOCIATED WITH THE CANCELED ORDER + TAX. OF $39.9729.97. (EXAMPLE: IF YOUR SCHEDULED PICKUP IS FRIDAY AND YOU CANCEL AT 7 AM ON FRIDAY, RUG DOCTOR WILL CHARGE YOUR CARD FOR THE MACHINE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER, ANY RENTAL ATTACHEMENT FEE (IF APPLICABLE), + TAX.