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Pet Portable Spot Cleaner Rug Doctor by BISSELL

Support for Pet Portable Spot Cleaner

Find how-to step by step operation instructions, troubleshooting and warranty information below. Please refer to the Owner's Manual for important safety instructions.

How to Use the Pet Portable Spot Cleaner

Step 1: Check Fabrics and Prepare the Area

Check the manufacturers tag for cleaning instructions. If there is a W or W/S on the tag it means you can use water for cleaning and you can clean it with a spot cleaner. If it is coded S or X or says “Dry Clean Only”, do not use the spot cleaner and contact the manufacturer for cleaning instructions.

Always test the cleaning solution and spot cleaner in an inconspicuous spot or hidden area and allow it to dry before proceeding. If upholstery color is affected, do not use the spot cleaner.

Thoroughly vacuum the upholstery, stairs, rug or area before you begin using the spot cleaner.

Step 2: Prepare The Machine

Remove the Clean Water Tank by lifting straight up and away from machine. Unscrew the cap and remove with the tube.  Add hot top water, filling to the “Clean Water” line marked on the tank.  DO NOT BOIL OR MICROWAVE WATER.  Add Rug Doctor® cleaning solution to the hot tap water, filling to the “Soap” line on the tank.  Recommended use is 4oz per 1 gallon.  The tank is 1/2 gallon so you will only need 2oz per use. Insert the tube and replace cap on tank.  Turn to tighten.  Replace the tank by setting it straight down into the machine, pressing down firmly until secure.

Lift the Dual Action Pet Tool from the machine and completely unwrap the flexible hose. Rotate the cord wrap hooks on the back of the machine to release the power cord.  Unwrap completely.  Plug the machine into a properly grounded outlet and press the power button to the ON position.

Step 3: Deep Clean Your Upholstery or Carpet

Pre-treat any heavily stained or soiled areas by holding the Dual Action Pet Tool just above the area to be cleaned and pressing the Soap Trigger to mist solution over the soiled areas.  Let cleaning solution set for 5 minutes before cleaning.

To clean the area, position the tool in front of the stain or area with the head at a slight angle to ensure the front nozzle is touching the surface.  Squeeze and hold the Soap Trigger to spray cleaning solution over and onto the soiled area.  Pull backwards SLOWLY over the soiled area to clean.  Release the Soap Trigger when complete. Repeat as needed. Excess solution can be removed by making additional “dry” passes with the tool without squeezing the trigger. This may permit faster drying.

After cleaning keep machine ON for 15 seconds to allow for all of the dirty solution to be collected into the Waste Water Tank. Remove and empty the Waste Water Tank when the dirty water reaches the “FULL” line, see instructions in Step 4.

Step 4: Clean and Store Your Machine 

Turn machine off by pressing the power button to the OFF position.  Wrap the flexible hose around the hose wraps.  Replace Dual Action Pet Tool on machine.  Remove and empty the Clean Water Tank, rinse with clean water, fully dry, and replace on machine securely. Remove and empty the Waste Water Tank . Be sure to keep the tank in an upright position when removing, do not tilt the tank. Empty the tank over a toilet or outside by turning the tank on its side where “Easy Empty Pour Spout” is marked. Carefully empty waste water until empty. After waste water is removed, turn tank upside down, unscrew lid and remove float assembly from tank. Rinse tank and float assembly and let air dry. Once dry, replace float assembly and firmly tighten the lid. Place Waste Water Tank back on machine and press down firmly until secure.  Place the retractable handle in the recessed position for compact storage.  Keep in a protected, dry area at room temperature.

Warranty

Rug Doctor® carpet cleaning machines have been manufactured, tested, and inspected in accordance with Rug Doctor’s high standards of quality. The Rug Doctor Pet Portable Spot Cleaner (“Machine”) is backed by a one (1) year limited warranty (“Warranty”).

ONE YEAR LIMITED CONSUMER WARRANTY

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Troubleshooting

Issue:Power Cord not plugged in
How to Fix:Plug Power Cord into wall outlet.

Issue:Power Button not turned on
How to Fix:Press Power Button to "ON" position.

Issue:Not pressing Cleaning Solution Trigger
How to Fix:Press and hold Cleaning Solution Trigger.

Issue:Clean Water Tank is empty or low
How to Fix:Fill Clean Water Tank with water and solution.

Issue:Clean Water Tank is not locked or installed correctly
How to Fix:Lift up Clean Water Tank, and place back into position. Tank should click into place when positioned properly.

Issue:Valve of Clean Water Tank is clogged
How to Fix:Remove valve from bottom of Clean Water Tank. Clean with warm soapy water.

Issue:Dirty Water Tank Is full
How to Fix:Empty Dirty Water Tank and replace empty tank when finished.

Issue:Dirty Water Tank is not locked or installed correctly
How to Fix:Lift up Dirty Water Tank and place back into position.

Issue:Filter screen inside waste water tank is clogged
How to Fix:Clean off debris on filter screen inside Waste Water Tank.