MightyPro & WideTrack Carpet Cleaner

Customer Support & Operations Guide

Download Customer Support & Operations Guide

MACHING IS LEAKING FROM VENTS

1. Are you using RugDoctor products? Other products may not be suitable for the RugDoctor machine causing leakage. Try using RugDoctor products.
2. Did you pour the solution mixture into the red tank or white tank? The white tank is for dirty water only. Empty the white tank and pour the solution mixture into the red tank. Try machine again.

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.

MACHINE IS LEAKING FROM EXHAUST

1. Only Rug Doctor solutions should be used in the Rug Doctor machine to avoid issues and for best professional cleaning results. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank.
2. If you are seeing foam enter the clear dome, it indicates an excess foaming problem. Watch the upper white tank and empty as needed to prevent from filling with foam.
3. Still having problems? It could mean that the vacuum motor has moisture inside it. Place a towel behind the exhaust hole. With the white tank empty and the clear dome sealed on top, turn on just the vacuum (not activating the brush) and let run for 30 seconds to 1 minute to allow the moisture in the motor to blow out. Now try a 5-foot path with the machine. If you still see water coming out of the exhaust, repeat this procedure a second time.​

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.

NO UPHOLSTERY TOOL SPRAY

1. ALWAYS HOLD DOWN THE SPRAY TRIGGER FOR ONE FULL MINUTE TO HELP GET THE WATER FLOWING THROUGH THE PUMP AND OUT THE SPRAY TIPS.​
2. Disconnect the black and gray vacuum hose on the back of the machine and connect the gray cuff of the upholstery tool. Next, attach the solution line. Press down on the double brass rings and hold them down. Insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose to make sure it is properly connected. Then switch the machine to “Upholstery.” Place the tool where you want to clean, squeeze the black trigger, then pull steadily back. You’ll see dirty water coming up through the see-through dome.

3. When you are operating the handle-like trigger on the hand tool, make sure you are able to squeeze it about a ¼ of an inch or so. If not, it means there may be a problem with the valve in the tool itself.​

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.

NO SUCTION

1. Make sure the machine is plugged into a working outlet and that you hear a loud vacuum noise when the machine is turned on to upholstery.
2. Does the area where you have been cleaning feel wet to the touch? If the area is wet, remove the filter from the clear dome on top of the white tank. Run hot water through the filter in your sink for about 20 seconds. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You should feel strong suction. If you do not feel strong suction, there is likely a problem with the vacuum motor and the machine will need to be returned to the store and exchanged for a different one. If you are feeling strong suction, replace the filter inside the clear dome. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome. Try machine again.
3. On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. If you feel strong suction, reconnect the vacuum hose and go over the area you were trying to clean that is wet. Only turn the vacuum on, do not press the red button, and watch the left side of the clear dome to see if water is being extracted from the carpet and emptying into the white tank.
4. Make sure the clear dome is sealed onto the white tank properly by ensuring that the black gasket on the clear dome is flush against the clear dome. Then lower the clear dome onto the white tank, making sure the black gasket is leaving no gaps on the white tank and the restraining wire is over the top of the clear dome.
5. There might be a clog in the lower vacuum track. Since we have vacuum suction at the other connections, this means we may have a clog down below. Remove the white tank and empty the red tank, tip the machine back, in the very front, bottom of the machine you’ll see the vacuum track. See if there is anything obstructing the vacuum track opening and see if you can feel and remove any obstructions.  ​

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.

NO SPRAY

1. Make sure there is cleaning solution and water in the lower blue tank. Make sure there is cleaning solution and water in the lower tank. If they do not see water in the filter screen, tilt the machine to the left or right to see how far they have to tilt it before they see water.  It may need to be filled again. ​ If dirty water stops entering the upper tank, the lower tank may be empty. Your carpet should feel damp and you should see water returning into the upper white tank. ​
2. Be sure the machine switch is turned to “Carpet,” then press down on the red button for one full minute. Feel the carpet where the machine was sitting. If the carpet is wet, you are ready to start cleaning.
3. Check the connections on the back of the machine. The grey and black vacuum hose should be in place. Pull up on the solution hose and see if it comes out of the brass connector. If it comes loose, you’ll need to secure the hose. Press down on the double brass rings, hold them down, and insert the end of the solution hose into the center of the brass connector. Snap up the brass rings, and they will lock the hose into place. Tug on the hose again to make sure it is properly connected.
4. Pull the white tank out and set it aside. Back behind where the white tank sits are 3 solution hoses. Make sure none of those are pinched, kinked, or smashed behind each other. Also make sure there is plenty of water in the lower tank, then try the machine again. ​

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.

NO POWER

1. Was the machine working before? If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. Make sure the reset switch is in the ON position.
2. Did the machine ever work? If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. If the switch is in the OFF position, press it to the ON position and try the machine again.
3. Still having problems? There is a chance that the outlet you are trying to use is only rated for 10 amps, while the machine requires 11. Try plugging the machine into a different outlet that is a GFI plug such as one in the kitchen or bathroom.

IF PROBLEMS PERSIST, CONTACT RUG DOCTOR CUSTOMER SUPPORT AT 1-800-RUG-DOCTOR.