RUG DOCTOR RENTAL SUPPORT

FREQUENTLY ASKED QUESTIONS

 

HOW TO RENT

What do you need in order to rent a Rug Doctor Carpet Cleaner? Is a credit card necessary? Deposit?
To rent a machine, you need at least two forms of identification, which can include a current driver’s license, current passport, military ID card, student photo ID, credit card, state/DMV-issued photo ID, immigration card with photo or store check cashing card. Though Rug Doctor does not state that you need a credit card as one of your forms of ID, most stores will not rent a machine without a credit card. Deposits are not required at every store. If the store does require a deposit, the deposits vary.

What does it cost to rent a Rug Doctor Carpet Cleaner?
The smaller Rug Doctor machines rents for $29.99 depending on store and market area.

Where can I rent a Rug Doctor?
You can rent a Rug Doctor at over 40,000 locations, including most of your local grocery stores. Find your nearest rental location here.

Help using a Rug Doctor kiosk at Wal Mart? 
Contact the Kiosk support team.
Please call 1-877-343-0588 (toll free)
Monday – Friday 6:30 a.m. – 12:00 a.m. Central Standard Time
Saturday – Sunday 8:00 a.m. – 12:00 a.m. Central Standard Time
Or email kiosk.support@rugdoctor.com

 

MACHINE USAGE

Can I use an extension cord with the Rug Doctor Carpet Cleaner?
Though we do not recommend it, you can use a heavy-duty extension cord as long as the cord is grounded.

Can the Rug Doctor Carpet Cleaner be used to extract water? For instance, from a flood?
The Rug Doctor machine not only deep cleans your carpet, but can also be used to extract water from carpets left wet from a flood. Many people have used the machine to extract water from their carpet after a terrible flood. The machine is an electrical appliance, so good judgment must be exercised when extracting water from overly wet carpet, as there could be a risk of electric shock. The machine should NEVER be used on a carpet or anywhere standing water remains. Only carpets and upholstery that are damp, not water laden or soggy, are safe for extraction.

Can you use the Rug Doctor Carpet Cleaner on tile, cement, or any other hard surface?
You cannot use the Rug Doctor machine on tile, cement, or any other hard surface. At the front of the machine is a hard metal surface that may scratch the hard surface flooring. Furthermore, there is nothing on the machine to capture the water from moving about when sprayed on the surface. The machine does not contain a squeegee.

Do I need to rinse my carpet with water after using the Rug Doctor?
There is no need to go back over the carpet with just water. Used properly, the machine picks up 50 – 80 percent of what it injects. More water on even minimally damp carpet can result in over-wetting.

Do I have to put hot water in the Rug Doctor Carpet Cleaner?
No, you do not have to use hot water, though hot water is recommended when cleaning carpet (except wool).

Do you push or pull the Rug Doctor when cleaning?
The Rug Doctor machine cleans in a backward motion. When walking backward, the carpet cleaner is able to spray, brush and vacuum all at the same time, so you don’t have to walk in the areas you’ve cleaned as you progress.

Does the machine have a heating element in it? How does the water stay hot?
The machine does not contain a heating element. Hot water directly from your tap is completely adequate for effective cleaning. Some carpets, such as wool, should not be cleaned with hot water. Cool water is better for wool to prevent shrinkage.

Can I use the tool and your solutions to clean a mattress?
Rug Doctor machines or attachments should not be used to clean mattresses or mattress toppers made with memory foam, foam or goose down. You can clean your mattress using the Rug Doctor Hand Tool and Upholstery Cleaner product. It is very important when cleaning mattresses to not over-wet them and to allow plenty of dry time. We recommend you first set your mattress up on its side. Clean one side of the mattress, making sure you go over your cleaning paths a second time without squeezing the Hand Tool lever so that the second pass is vacuum only. Once you have finished one side of the mattress, leave the mattress on its side and let it dry completely before continuing to the next side.

How do you clean stairs with the Rug Doctor Carpet Cleaner?
Depending on which machine you rent, the empty Mighty Pro machine (smaller one) weighs 36 pounds and the Wide Track weighs 44 pounds.

How do you clean the Rug Doctor when you are ready to return it?
To make sure the machine is properly cleaned for return, first make sure the top recovery tank and the lower solution tank are completely empty. Next, check the filter inside the clear dome of the machine; simply pull it out and run it under hot water for about 20 seconds to make sure there is no dirt, hair or residue left on the filter. Wipe away any debris or residue inside the dome and replace the filter. Finally, tilt the machine back and take a napkin and gently clean the underside and brushes of the machine.

How do you empty the lower container once you are finished?
When you’ve finished using the Rug Doctor Carpet Cleaner, after emptying the upper white container, take the machine either outside (never in the rain) or to a shower stall, bathtub, or other floor drain.
With the machine plugged in, turn the switch on to Upholstery/Hand Tool cleaning (so brushes will not sweep while emptying) and press the handle button for spray. If you used the machine last with a Hand Tool hooked up, you can take the machine to a sink area and spray out the balance of the water through the hand tool. ALWAYS BE SURE to set the machine to “ON” for Hand Tool and Upholstery cleaning so that the brushes don’t damage the surface of the floor or area where you set the machine.

Can Rug Doctor machines be used on all types of carpets, including wool area rugs?
Rug Doctor machines and cleaning products are safe for most carpets. However, you risk damage to carpets and hard floor surfaces not intended for water extraction method cleaning. Do not use or place the Rug Doctor machine or cleaning products on natural fiber oriental rugs (silk or wool), hand-loomed wool rugs, braided rugs, sisal or jute carpets, or hardwood or laminate floorings. Use cool water when cleaning wool area rugs.

Rug Doctor Rental Frequently Asked Questions | Rug Doctor