PRO-DEEP CARPET CLEANER SUPPORT
Rug Doctor® carpet cleaning machines have been manufactured, tested, and inspected in accordance with Rug Doctor’s high standards of quality. The Rug Doctor Pro-Deep Carpet Cleaner is backed by a 5-year warranty. Please consult your users manual to see the full terms of your warranty.
FIVE (5) YEAR LIMITED CONSUMER WARRANTY
Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an authorized Rug Doctor dealer, this limited warranty (“Warranty”) for your Rug Doctor Pro Deep Carpet Cleaner acquired for normal household use (commercial or rental use is excluded). You are responsible to notify Rug Doctor within thirty (30) days of original purchase if any parts or components are missing on your Rug Doctor Pro Deep carpet cleaning machine.
WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST?
Rug Doctor will, for the original purchaser, with proof of purchase, repair or replace including labor, any part that is defective in material or workmanship within five (5) years of purchase; five (5) years on outer housing parts. This warranty applies to machines used for normal household purposes only.
WHAT THE WARRANTY DOES NOT COVER
The following exclusions apply for machine and part(s) failures due to: 1) normal wear and tear; 2) machine alterations and 3) abuse or misuse of the machine, including use not in accordance with the “Instruction Guide”. This warranty does not provide for a refund of the purchase price. For best operating efficiency and cleaning use of Rug Doctor products is recommended. Use of the machine for rental voids the warranty and is not permitted under Federal Law (see “UNAUTHORIZED USE” statement below). Commercial use is excluded under this warranty however the “ONE YEAR LIMITED COMMERCIAL WARRANTY” applies, as shown below. Rug Doctor is not liable for any consequential or incidental damages of any nature involving the purchase/use of your carpet cleaning machine. In no event shall Rug Doctor’s liability exceed the purchase price of the machine. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
If a machine is returned to a repair center for repair within thirty (30) days of original purchase, Rug Doctor will pay the freight charges both to a repair center and back to you. Thereafter, you will be required to ship the machine to a Rug Doctor repair center should additional repairs be required after the initial thirty (30) day warranty period. You will be responsible to pay any freight charges for shipment to the repair center for repairs occurring after the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.
HOW STATE LAWS APPLY
This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
HOW DO I GET SERVICE UNDER THIS WARRANTY?
To obtain warranty assistance, please call 1-800-RUG DOCTOR (1-800-784-3628) (8 am to 5 pm Mon-Fri CST) or email firstname.lastname@example.org. Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials.
Use of this carpet cleaning machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).